Compiled in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Effective Date: 16 February 2026
1. Introduction
This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA).
It describes the records held by Copperleaf Marketing & Graphic Design and the procedure to request access to such records.
2. Company Details
Company Name: Copperleaf Marketing & Graphic Design
Information Officer: Elizabeth McFadyen
Email: liz@copperleaf.co.za
Website: copperleaf.co.za
3. Guide of the Information Regulator
A Guide on how to use PAIA is available from the Information Regulator (South Africa).
Website: www.justice.gov.za
Email: complaints.IR@justice.gov.za
4. Records Available in Terms of Other Legislation
Copperleaf retains records in accordance with applicable legislation, including but not limited to:
- Protection of Personal Information Act, 4 of 2013 (POPIA)
- Companies Act, 71 of 2008 (if applicable)
- Income Tax Act, 58 of 1962
- Value Added Tax Act, 89 of 1991
- Basic Conditions of Employment Act, 75 of 1997
- Electronic Communications and Transactions Act, 25 of 2002
5. Categories of Records Held
The following categories of records are held:.
- Company registration and statutory records
- Financial records and tax records
- Client contracts and service agreements
- Marketing and campaign records
- Website and hosting service documentation
- Supplier and service provider agreements
- Human resources records (if applicable)
- IT and security policies
- POPIA and data protection documentation
6. Records Available Without Formal Request
Certain records may be available without a formal PAIA request, including:.
- Privacy Policy
- Acceptable Use Policy
- Website Terms and Conditions
- Cookie Policy
7. Request Procedure
To request access to records:
- 1. Complete the prescribed PAIA Form 2 (Request for Access to Record).
- 2. Submit the completed form to the Information Officer at liz@copperleaf.co.za.
- 3. Pay the prescribed request fee (if applicable).
- 4. Copperleaf will respond within the timeframe prescribed by PAIA.
8. Fees
Fees are determined in accordance with PAIA regulations.
The requester will be notified if a request fee or access fee is payable before processing the request.
9. Refusal of Access
Access to records may be refused in terms of PAIA, including where:
- Disclosure would result in unreasonable disclosure of personal information
- Records contain confidential commercial information
- Legal privilege applies
- Disclosure may compromise security measures
10. Protection of Personal Information
All processing of personal information is conducted in accordance with POPIA.
Copperleaf ensures that appropriate safeguards are implemented to protect personal information
11. Availability of the Manual
This Manual is available on the Copperleaf website and upon request from the Information Officer.